Returns Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
You have 14 days from the date of delivery to request a return for eligible products. The return window begins on the day you receive your order.
- Products in original, unopened packaging
- Unused products with all original tags and documentation
- Products without visible damage or wear
- Standard catalog products (not custom orders)
- Custom or made-to-order products
- Products that have been installed or connected
- Products with visible damage caused by the customer
- Products returned after 14 days from delivery
- 1
Contact Us
Reach out via email or phone to initiate the return process. Provide your order number and reason for return.
- 2
Receive Authorization
We'll review your request and provide a Return Authorization Number (RAN) if approved.
- 3
Ship the Product
Pack the product securely in its original packaging and ship to our return address.
- 4
Receive Refund
Once we receive and inspect the product, we'll process your refund within 14 business days.
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, defective product). We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.